Frequently Asked Questions (FAQs)
Purchase and Returns
How long do I have to complete my Cleanse after purchase?
What is your return policy?
What happens after 3 months when my access to the online members' area expires?
Can I ship to a PO Box?
I would like to do the program with my spouse or live-in partner. Do we need to buy two programs?
Supplements
What does the medical-grade cleansing formula do?
Do any of my supplements need to be refrigerated?
When will my supplements arrive?
Do I need to be home to receive my manuals and supplements?
What to Expect
What detoxification symptoms can I expect to have?
Is Cleanse Organic a Weight Loss Program?
What if I do NOT want to lose weight while doing Cleanse Organic?
I'm worried I'll miss my comfort foods! What should I do?
What if I get hungry on the cleansing program?
Can I use saunas during the cleansing program?
What is the general program like?
Can I exercise during the program?
Do I really need to buy organic?
I thought “cleansing” entailed fasting. Why does this program not include any fasting?
Is CO for Me?
I work during the day. Can I integrate Cleanse Organic into my current routine
What will I be eating during the 28-Day Cleanse?
Who shouldn’t do this program?
Can I do the cleansing program if I take prescription drugs or supplements?
Is this program suitable for vegetarians and vegans?
Coaching
What if I have questions or concerns that can’t wait until my next coaching session?
Can I have a consultation with Dr. Shunney?
Can I request a coach?
Do I have to do the coaching sessions?
How do I schedule coaching sessions?
What is your return policy?
At Cleanse Organic, your happiness is our priority. If for any reason you are not satisfied with the Cleanse Organic Program, you have 28 days from your date of purchase to return your kit for a complete refund (less shipping and a 30% restocking/service fee). Please read our complete Return Policy for details.
What will I be eating during the 28-Day Cleanse?
There are no specific dietary recommendations during your 7-Day Pre-Cleanse. It is a time to prepare your kitchen and pantry, clear some extra time in your schedule, and consider giving up caffeine and/or sugar. During the 21-day Cleanse that follows, you will be eating an anti-inflammatory, hypoallergenic diet. See Program Components – Diet for a detailed explanation of the program diet. Be prepared to eliminate caffeine, alcohol, red meat, sugar, dairy, gluten, corn, soy, and eggs.
I work during the day. Can I integrate Cleanse Organic into my current routine?
Absolutely! Since you will be eating delicious food and getting plenty of nutrients, you should feel well and have ample energy. While your new way of eating will certainly require more preparation and forethought than usual, the manual and web resources provide a variety of ideas to help you along. These include recipes, meal plans, and shopping lists. Your health coach and the community forum will be there to provide support, encouragement, and tips.
What is the general program like?
The 28-day program consists of a 7-day Pre-Cleanse followed by the 21-Day Cleanse. You’ll finish with a Reintroduction Phase, which can vary in length. See Timeline for a detailed description of these phases of the program.
What does the medical-grade cleansing formula do?
This product is essential for optimal detoxification – it is NOT a laxative. It provides all the nutrients that your body’s built-in detoxification system needs to function, as well as herbs that have antioxidant, anti-inflammatory, and liver supportive properties. It will minimize side effects and maximize elimination of stored toxins. Details of the formula are provided in the manual.
Can I exercise during the program?
You are able to continue moderate exercise during the program, although training for events and/or changing your current regimen may require program modification. Your health coach can help you with this.
Who shouldn’t do this program?
Cleanse Organic may not be appropriate for you if you:
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Are under 18
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Are pregnant or breastfeeding
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Have a gastrointestinal disorder like Crohn’s Disease, Ulcerative Colitis, or Gastritis
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Have an autoimmune disorder
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Are currently undergoing cancer treatment
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Are taking certain medications, like Coumadin
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Are training for an endurance event
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Have any serious health condition not listed here
Cleansing can be appropriate in many of these situations, but only your doctor can determine that for you. We have created a Letter to Your Doctor to help you discuss this program with your primary care physician. If you have additional questions you can Contact Us. Sections of this page are taken from our Health Disclaimer. Please be sure to read our complete health disclaimer before making your purchase
Can I do the cleansing program if I take prescription drugs or supplements?
Yes, but cleansing can affect the rate at which your body metabolizes certain drugs and supplements. For this reason, we recommend that women taking oral contraceptives use an alternative form of birth control while on the cleansing program and after it until their next menses. If you are on other medications, you should consult with your doctor to determine if our program is suitable for you. Letter to Your Doctor. Regarding supplements, it is best to eliminate any non-essential supplements during the cleansing program to give your body a break and ensure optimal digestion..
What detoxification symptoms can I expect to have?
Your cleansing program is designed to minimize side effects. Depending on your health history, you may experience some of the effects listed below. If you experience any of these symptoms, they usually last for a few days and then disappear. Signs and symptoms may include fatigue, headache, sugar cravings, insomnia, nausea, lightheadedness, bad breath, coating on tongue, increased body odor, skin rashes, sore muscles, hunger pangs, decreased body temperature or chilliness, mood swings, constipation, diarrhea, and indigestion. If you are concerned about any of these symptoms, please contact your doctor or speak with your health coach at your next scheduled phone session. You can also Contact Us.
What if I do NOT want to lose weight while doing Cleanse Organic?
There are no calorie restrictions on the program and no shortage of delicious foods to eat, so if you don’t need to lose weight, chances are you won’t. In fact, many people that need to gain weight will do that on the program. Keeping your protein and good fat intake up will also ensure that you keep your weight stable during the program.
I'm worried I'll miss my comfort foods! What should I do?
Believe it or not, there ARE many ways to comfort ourselves without food, alcohol, and coffee! This is a time to pamper yourself with other types of “treats.” These can include time with loved ones, time alone, relaxing baths, calming and nurturing music, good books, and massage. Remember – it’s only four weeks!
What if I get hungry on the cleansing program?
While you may miss certain foods, most people do not get hungry on this cleansing program. You’ll be consuming food throughout the program, with protein drinks for extra support. You are armed with all kinds of meal and snack ideas from Chef Jenny, plus her excellent tips for being prepared when the munchies strike. Go back to the manual or the online community for inspiration and, of course, talk to your coach!
Do I really need to buy organic?
The answer is yes, whenever possible. Organic foods are safer and much more nutritious than non-organic ones. During a cleansing program (and dare we say anytime!), the liver should not be overworked by having to remove the heavy metals, pesticides, and herbicides found in non-organic foods. Although organics cost more money, you're worth it – especially now! The money that you would normally spend on coffee, meat, and/or sugary treats can help you pay the difference for good-quality organic foods.
Can I use saunas during the cleansing program?
Saunas are an age-old detoxification therapy. They are based on the concept that as the body sweats, toxins are released through the skin. For this reason, saunas are thought to be valuable during a cleansing program. However, they must be used with caution because greatly elevated body temperatures can cause problems for some people. Stay hydrated, begin with short increments of time, and stop if you feel faint or if you experience heart palpitations. Remember to wait at least half an hour to use a sauna after intense exercise. Cool showers every 10 minutes can be helpful. Adults with heart disease and seizure disorders are strongly discouraged from using saunas.
I thought “cleansing” entailed fasting. Why does this program not include any fasting?
Your body needs amino acids from protein to support liver detoxification. Protein also prevents loss of muscle mass and helps keep your blood sugar stable. Including protein and high-quality nutritious foods allows you to do the program while working, raising your children, and generally functioning well in the world. In addition, Cleanse Organic’s mission is to teach you the skills to eat well in the “real world” so that the benefits of the program continue long after the 28 days.
What if I have questions or concerns that can’t wait until my next coaching session?
If your question is urgent and of a medical nature, please contact your physician. If your question is not urgent, go back to your manual, review your online resources, or ask a question to your online community. You can also Contact Us.
What happens after 3 months when my access to the online members' area expires?
You can extend your access for a small fee by contacting Customer Service.
Can I have a consultation with Dr. Shunney?
Dr. Shunney and other naturopathic doctors can be reached through our Customer Service to answer brief questions concerning your Cleanse Organic experience. Please keep in mind that these brief consults are for informational purposes only, are not a substitute for medical advice from your doctor, and do not constitute the practice of medicine, naturopathic or otherwise.
Dr. Shunney operates a practice as a naturopathic doctor. If you would like to become a patient, Dr. Shunney is available during practice hours for phone consultations and office visits in Santa Cruz, CA. For more information or to schedule an appointment, please call 831-465-9088. Dr. Shunney’s naturopathic medicine practice is unrelated to the business of Cleanse Organic, LLC.
How long do I have to complete my Cleanse after purchase?
As long as you like! Your manual and supplements are yours to keep, and the coach to whom you were assigned is available to you for 90 days. If you are starting your program after more than 90 days, please contact us for a new coach assignment. Please keep in mind that even though you may start the program whenever you like, your supplements and manual will be mailed immediately. Ship date can not be specified.
Can I request a coach?
We are unable to honor coach requests at this time. When you make your purchase, the next coach in line on our roster is automatically notified and will contact you by email within 3 business days.
Can I ship to a PO Box?
Yes you can, but we will ship USPS instead of UPS and therefore, your order will not be able to be tracked.
Do I need to be home to receive my manuals and supplements?
No, but you should open your package and refrigerate your probiotic as soon as possible to ensure potency. Vital Nutrients (the manufacturer) puts in enough overage of bacteria in order to account for some die-off in the shipping process, so the product will remain at maximum potency for about a week.
Do any of my supplements need to be refrigerated?
Your probiotics does. Vital Nutrients (the manufacturer) puts in enough overage of bacteria in order to account for some die-off in the shipping process, so the product will remain at maximum potency for about a week. You should open your package and refrigerate your probiotic as soon as possible to ensure potency.
Is this program suitable for vegetarians and vegans?
Absolutely! While chicken and fish are allowed during certain parts of the program, eating them is not required. All the supplements are vegan EXCEPT for the probiotic which comes in a gelatin capsule. We are working towards remedying this as soon as possible. It is surprisingly difficult to find a dairy-free soy-free probiotic in a vegetarian capsule! In the meantime, we ask that those who do not choose to eat gelatin consider opening their probiotics capsule, emptying the contents into their smoothie or food, and discarding the capsule. If that is not acceptable, please contact us prior to making your purchase. Thanks for your patience!
I would like to do the program with my spouse or live-in partner. Do we need to buy two programs?
No! We have created a couples package that is perfect for those of you that have a live-in cleanse partner. For $790 (that's $395 each, a savings of $200!), you get all the supplements needed for both of you to complete the 28-Day program, as well as four 30-minute private phone coaching sessions for each of you. You will get one manual and one username/password for web access to share.
When will my supplements arrive?
Your supplements and manual will arrive in 5-7 business days, which does not include weekends or holidays. You will receive your username and password to log on to the members' site within 24 hours of your purchase, and your coach will contact you within 3 business days to schedule your first session.
Do I have to do the coaching sessions?
While coaching is highly recommended and considered to be an essential part of the Cleanse Organic program, it is each participant's choice whether or not to use their coaching sessions. If you choose not to use your coaching sessions, let your coach know as soon as possible. Please note that unused coaching sessions are not refundable.
How do I schedule coaching sessions?
The Coach will contact you by email to schedule your sessions shortly after you sign up for the program. The coaching sessions shall commence as soon as possible, based on your and the Coach’s schedules. A scheduled coaching session may be re-scheduled at least twenty-four (24) hours in advance, but each session may be re-scheduled a maximum of only two (2) times, and if not utilized after being re-scheduled twice such session shall be forfeited. Missed appointments or those cancelled with less than 24 hours' notice will be forfeited.
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